Accessibility various support channels that can assist you resolve your situation in the easiest way doable. Each of the support channels are built-in into the appliance, making use of synthetic intelligence (AI) algorithms to suggest the top channel to resolve your difficulty.
From its inception, SAP's Consumer Support has stood out for its expanded role over and above bug fixes and problem resolutions. Day-to-day tasks incorporate resolving tickets and resolving concerns, all aimed at maximizing client business worth, securing investments, and optimizing SAP operations. We are a proactive business partner dedicated to serving to shoppers obtain their targets.
By taking over your day-to-working day support for SAP and ongoing provider management, we might help decrease complexity, greatly enhance operational efficiency, and deliver all the benefits of getting a solitary reliable companion for application support and managed services.
"It’s not only the huge amount of time that is saved; it’s also the sheer amount of money of knowledge that's available at the clicking of a button."
SAP's predictive and preventative support attributes and functionalities aid resolve issues before they occur. Illustrations include things like:
From its inception, SAP's Shopper Support has stood out for its expanded part further than bug fixes and problem resolutions. Each day responsibilities consist of fixing tickets and resolving challenges, all aimed at maximizing client small business benefit, securing investments, and optimizing SAP functions. We are a proactive business associate devoted to supporting shoppers realize their objectives.
The adjustment doesn't stand for an increase in record rates for SAP support offerings. Influenced customers and companions will be notified in accordance Together with the respective domestically agreed contractual stipulations. Browse the full assertion in English or German.
SAP again sets the conventional in purchaser support innovation, with SAP for Me acknowledged for its AI-powered options, personalised user working experience, read more and seamless support services. Happy to be honored because of the ASP!
If you are an on-premise client, be sure your remote connection is open and supply specific, valid interaction data. See SAP Knowledge Base Report 2633442 for aspects.
SAP SE as well as the Customer have the ideal to terminate this Settlement by written recognize at any time. Area 2 and 3 to this Agreement shall endure in the event of these types of termination.
We would like a long term romantic relationship. We’re here to present you with IT peace of mind so you recognize you’re included for every kind of IT eventuality. We can become a Section of the spouse and children, your answer along with your Resolution by pre-empting challenges and resolving them in advance of they even surface on the radar.
From its inception, SAP's Buyer Support has stood out for its expanded function beyond bug fixes and issue resolutions. Daily tasks consist of resolving tickets and resolving troubles, all aimed at maximizing buyer business worth, securing investments, and optimizing SAP functions. We've been a proactive company associate dedicated to helping clients obtain their aims.
Typically, companions also perform support-relevant routines as a component of these implementation and operation services and may engage with SAP’s support Firm on behalf of consumers.
SAP will not likely raise expenses for current SAP Company Support contracts for the duration of the First time period 1 and first renewal interval two.3 Once the agreement is out on the initial price lock SAP may perhaps improve the support value by CPI on annually basis, issue to agreement conditions.